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FAQs

Frequently Asked Questions

1. Ticket Delivery:

Your tickets will be sent to your email address close to the event date. Please note that some events have a 'Print Delay' set by the organizers, so tickets will not be available for download until a specific date. Contact our friendly team for more information on when your tickets will be sent.

2. Seating Arrangement:

The number of seats available in a row will be listed in each item listing. Rest assured that seats will always be side by side unless otherwise specified.

3. Payment Methods:

We accept all major credit/debit cards, PayPal, and ZipPay. Simply enter your payment details at checkout. If you prefer to pay via bank deposit, please contact us for more information.

4. Great Ticket Availability:

As an authorized partner of various sporting bodies, event organizers, and rightsholders, we are proud to offer our customers the best tickets to the best events and experiences. Check out our 'Partners' section for more details.

5. Service Fees:

At checkout, you will only be charged a $9.95 administration fee and a 2-3% merchant fee when using a debit/credit card.

6. Event Cancellation:

In the event of a cancellation, you will receive a full credit that can be used towards any future event. If the event is postponed, your tickets will still be valid for the new dates and are not eligible for a refund.

7. Ticket Description Guarantee:

We guarantee that you will receive the exact tickets you ordered. In the rare instance that we are unable to provide the specified tickets, we reserve the right to replace them with equivalent or superior seats. If this is not possible, a full refund will be issued.

8. Australian Owned:

Ticketblaster is proudly Australian owned and operated. Our customer service representatives are available 7 days a week to assist you. Contact us via email or call our emergency number in urgent situations.

9.Tax Invoice Request:

Your ticket order receipt and payment receipt are usually sufficient for tax purposes. However, if you require a tax invoice with an ABN attached, please email us after your purchase and we will provide it.

10. Order Cancellation:

All orders are final and cannot be refunded or cancelled unless the event is cancelled. In such cases, a full credit will be issued.

11. Lost Tickets:

If you have lost your tickets, please contact us and we will do our best to re-issue them. However, please keep your tickets in a safe place as re-issuing may not always be possible.

12. Refundable Tickets Terms and Conditions:

Refundable Protection is an option presented at the time of purchase, allowing you to upgrade the Terms & Conditions of your purchase for a small additional fee. It provides enhanced cancellation rights if you can no longer attend an event for one of the listed reasons. Please note that Refund Protect is a third-party provider and any refund applications should be made through them. Approved refund applications cover 100% of the booking cost, including the Refund Protect fee.